Refund & Return Policy

At IQ PLUS Private Limited we want you to be satisfied with your purchase. This policy explains when returns, replacements and refunds are possible.

1. Damaged or Defective on Arrival

If a product arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery with photos or a video of the item and packaging. After verification, we will arrange a free replacement or a full refund.

2. Returns Are Accepted Only for Damaged, Defective or Wrong Items

We do not offer returns for change-of-mind or buyer’s remorse. A return or replacement is accepted only when the item is damaged, defective, or different from what was ordered, and is reported within 24 hours of delivery as described above. The item must be unused and in its original packaging with all accessories intact.

3. Non-Returnable Items

The following are not eligible for return or refund (except when damaged or defective on arrival):

• Custom-cut or made-to-order interior materials (UV Marble cut to size, ACP, Multiwood, panels cut for your project).
• Installed or used items — solar systems, CCTV, home automation, gate automation, electricals once fitted.
• Items damaged due to misuse, mishandling or unauthorised installation by the customer.
• Clearance / special-offer items marked as non-returnable.

4. Cancellations

Orders can be cancelled before dispatch or before site work begins for a full refund. Once an item is dispatched, custom-cut, or installation has started, cancellation may not be possible or may be subject to deductions for work already done.

5. How Refunds Are Processed

• Approved refunds are made to the original payment method through our payment partner (Razorpay).
• Refunds are typically processed within 5–7 business days after the returned item is received and inspected, or after a cancellation is approved.
• The time for the amount to reflect in your account depends on your bank or card issuer.