Privacy Policy

IQ PLUS Private Limited (“IQ PLUS”, “we”, “us” or “our”) operates the website iqplusglobal.com. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.

1. Information We Collect

• Contact details — name, phone number, email address and delivery address you provide when enquiring or ordering.
• Order details — products selected, quantities, and any notes you share with us.
• Payment information — processed securely by our payment partner. We do not store your card, UPI or bank credentials on our servers.
• Usage data — basic information such as pages visited, collected through cookies to help the website work and improve.

2. How We Use Your Information

• To process orders, arrange courier or transport delivery, and provide installation or after-sales service.
• To respond to your enquiries and send order updates by phone, WhatsApp or email.
• To issue GST invoices and meet legal and accounting obligations.
• To improve our products, website and customer service.

3. Payment Security

Online payments on our website are handled by our RBI-authorised payment partner (Razorpay), which is PCI DSS compliant. All payment data is transmitted over a secure, encrypted connection. IQ PLUS does not see or store your full card number, UPI PIN, CVV or net-banking password.

4. Sharing of Information

We do not sell or rent your personal information. We share it only with:

• Courier and transport partners, to deliver your order.
• Our payment gateway, to process payments.
• Government or legal authorities, where required by law.

5. Cookies

Our website uses basic cookies to remember your cart and improve your browsing experience. You can disable cookies in your browser settings, though some features may not work as expected.

6. Data Retention & Security

We keep your order and invoice records for as long as required for service and legal/tax purposes. We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to legal record-keeping requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised “Last updated” date.